Effective Date: 07.01.2025

Last Updated: 07.01.2025

 

Welcome to sofiyasvocalcoaching.com. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services. By accessing or using this website, you agree to the terms outlined below.

 

1. Information We Collect

We receive, collect, and store any information you provide to us through our website or in any other way. This includes:
 

a. Personal Information:

•Name, email address, phone number, and mailing address.

•Login credentials (username and password).

•Payment details (e.g., credit card information).

•Purchase history, comments, feedback, product reviews, recommendations, and personal profile information.

•Communications sent to us via forms, emails, or other methods.

 

b. Non-Personal Information:

•Internet Protocol (IP) address used to connect your device to the internet.

•Browser type, device information, and connection details.

•Session data such as page response times, length of visits to pages, page interaction details, and methods used to browse away from pages.

•Aggregated statistical data for analytics purposes.

 

c. Automatically Collected Information:

We use software tools and cookies to collect information about your session, including:

•User activity on the site.

•Interaction with pages and CTAs.

•Time spent on specific pages and navigation paths.

 

2. How We Use Your Information

We use the information collected for the following purposes:

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•To provide and operate the services offered on our website.

•To process transactions securely and manage your subscription or bookings.

•To provide customer support and troubleshoot technical issues.

•To contact users with updates, notifications, or promotional messages (only if you’ve opted in).

•To create aggregated statistical data for improving our services and user experience.

•To comply with legal obligations and enforce agreements.

 

3. Data Storage and Security

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that enables us to offer our services.

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•Your data is stored securely through Wix.com’s data storage, databases, and general applications.

•Data is stored on secure servers protected by firewalls.

•Direct payment gateways on our site adhere to PCI-DSS standards, ensuring secure handling of credit card information.

 

4. Sharing Your Information

We do not sell or rent your information to third parties. However, we may share your information:

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•With service providers (e.g., payment processors, booking software) necessary to operate our services.

•When required by law to comply with legal obligations or enforce agreements.

 

5. Communication

We may contact you for the following reasons:

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•To manage your account and notify you of updates or changes.

•To resolve disputes or troubleshoot technical issues.

•To collect fees or payments owed.

•To request feedback or conduct surveys.

•To enforce our User Agreement or comply with applicable laws.

 

You may be contacted via email, phone, text messages, or postal mail.

 

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. Cookies help us:

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•Analyze site usage to enhance performance.

•Offer personalized content and services.

•Track session activity for a seamless user experience.

 

You can disable cookies in your browser settings, but some features may not function properly without them.

 

7. Your Rights

You have the right to:

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•Access, update, or delete your personal information.

•Withdraw consent for promotional communications at any time.

•Request a copy of the data we hold about you.

 

To exercise these rights, contact us at sofiyas.vocal.coaching@gmail.com.

 

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy. After this period, data is securely deleted.

 

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting on this page. If significant changes occur, we will notify you here to ensure you remain informed about what data we collect, how we use it, and under what circumstances it may be shared.

 

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

•Email: sofiyas.vocal.coaching@gmail.com

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